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Return & Refund Policy

At La Videnza, customer satisfaction is our top priority. If you experience any issue with your order, our support team is here to help.

Damaged or Defective Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your package.

To help us process your request quickly, please provide:

• Your order number

• Your full name

• Photos or videos clearly showing the issue

After reviewing your request, we may offer one of the following solutions:

• A replacement item

• A full refund

• Store credit for a future purchase

The appropriate solution will be determined based on each individual case.

Incorrect Item Received

If you receive an item different from the one you ordered, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Order Cancellation & Returns

If you wish to cancel your purchase after receiving your order, please contact our customer support team within the period permitted under the consumer protection laws applicable in your country.

Each request will be reviewed individually to ensure a fair and satisfactory resolution.

How to Request Assistance

Please email us at:

lavidenza@gmail.com

or contact us through our support form with the following information:

• Order number

• Full name

• Reason for your request

• Photos or videos (when applicable)

Refunds

Once your request has been approved, your refund will be issued using the same payment method used for the original purchase.

Please note that processing times may vary depending on your credit card provider, financial institution, or payment platform.

Additional Information

• Items must not show damage caused by misuse, improper handling, or normal wear and tear.

• Please do not discard the product until you receive instructions from our customer support team.

• In many cases, returning the product will not be necessary for us to resolve your claim.

Our goal is to provide a safe, transparent, and enjoyable shopping experience. If you have any questions, our customer support team will be happy to assist you.